These Terms and Conditions ("Terms") govern the use of Niya's AI Career Companion product ("the Product"), a digital career support tool offered through WhatsApp using the mobile number +447466540721. By initiating contact with Niya AI via WhatsApp, you confirm that you have read, understood, and agreed to these Terms. If you do not accept these Terms, you must discontinue use of the Product immediately.
PART A: INTRODUCTION
1. About Us
Niya Network Ltd, hereafter referred to as "Niya," is a company established under the laws of England and Wales, with its principal office at 8 Pember Road, London, NW10 5LP. Our mission is to make fulfilling careers accessible to all individuals, irrespective of their background, through a thoughtfully designed, equitable, and empowering tool.
For any inquiries, Niya can be contacted via email at team@niya.ai.
2. About Our Product
Niya AI provides a Career Companion service through WhatsApp, offering users an unparalleled level of support and guidance in navigating their career pathways. This service is designed to function as an accessible and comprehensive resource, available 24/7, and tailored to meet the unique needs of individuals seeking to enhance their career trajectories. The support includes, but is not limited to:
· Addressing career-related inquiries with personalized insights.
· Sharing job opportunities relevant to the user's interests and skill set.
· Providing detailed reviews of CVs and job applications.
· Simulating interviews to enhance user preparedness.
· Facilitating connections to educational or professional training programs.
Important Note: All interactions occur directly between users and Niya AI through WhatsApp. Users do not maintain profiles or have access to a standalone platform. Instead, Niya captures insights into each user's career needs, preferences, and progress to provide individually tailored guidance and recommendations.
In addition to responding to user-initiated messages, Niya may occasionally initiate messages to capture product feedback or to send useful, timely prompts that help users navigate their career journey.
Niya AI may analyze voice notes or written messages to better understand your goals and improve its responses. While every effort is made to provide accurate guidance, users acknowledge that Niya’s AI may occasionally produce speculative or inaccurate suggestions. The information provided should be treated as guidance, not professional or definitive advice.
Interactions with Niya AI do not form legal or contractual obligations between you and Niya or any third-party providers. All employment decisions and formal agreements remain solely between you and the third party involved.
3. Acceptance of Terms
By using the Product, you affirm that:
· You are at least 13 years old, in compliance with WhatsApp's terms of use.
· You will provide accurate and truthful information throughout your interactions.
· You will not engage with the Product in a manner that is unlawful, unethical, or detrimental to its operation.
Failure to comply with these provisions may result in restriction or termination of your access to the Product.
By using the Product, you may choose to share information that could be considered sensitive personal data (e.g., ethnicity, health status, or beliefs). By continuing to engage with Niya AI, you explicitly consent to the processing of any such information for the sole purpose of delivering personalized career guidance.
PART B: USER RESPONSIBILITIES
4. Appropriate Use of AI
To maintain a safe, inclusive, and professional environment, Users are expected to use Niya AI solely for career-related purposes.
Niya prohibits discussions related to illegal activities (e.g., money laundering, hacking, tax evasion, or accessing pirated software); bullying, harassment, or spreading misinformation about marginalized groups; anti-vaccine rhetoric, fake news, or extreme conspiracy theories; pornography, sexually explicit material, or overly personal content unrelated to career growth; promoting political candidates, extremist ideologies, organizing protests, get-rich-quick schemes, pyramid schemes, or multi-level marketing (MLM); medical or legal advice; gambling, betting, cryptocurrency, or unrelated memes.
Users are not expected to use the Product to test its functionality or for non-constructive purposes.
Inappropriate, fraudulent, or malicious content violating these restrictions may be removed, and users engaging in such discussions may face suspension or permanent removal from the platform.
5. Fair Use Policy
While Niya provides unlimited access to its Career Companion, excessive usage beyond 1,000 messages per day may result in temporary or permanent restrictions to maintain the integrity of the Product for all users.
PART C: ACCESSIBILITY AND INCLUSIVITY
6. Service Availability Across Regions
Niya AI is accessible globally wherever WhatsApp is available. However, as the tool is built in the UK, job recommendations may be less exhaustive in regions outside the UK, particularly for in-person roles. Guidance related to local job markets may also be less accurate in remote or less developed locations.
7. Language Support
Niya’s Career Companion supports interaction in over 200 languages. Users may message in any written language, and Niya will always aim to reply in the same language the user speaks in. However, Niya is most fluent and capable of providing in-depth support in English. Non-English voice notes will be translated and responded to in English text where possible. Please note that Niya’s fraud detection tools may flag non-English content more frequently due to detection limitations.
PART D: LIABILITY AND DISCLAIMERS
8. Limitations of Guidance Accuracy
Niya strives to provide accurate, data-driven, and personalized guidance. However, it cannot guarantee specific outcomes, such as securing employment, promotions, or achieving career goals.
9. Third-Party Services Disclaimer
By using the Product, you agree that Niya may share relevant aspects of your career profile with third-party service providers or potential employers whose opportunities align with your interests. If you wish to revoke this consent at any time, please contact us at team@niya.ai.
Niya may recommend opportunities or services provided by third-party partners, such as training programs or job boards. Any engagement with such third-party services is undertaken at the user's discretion and governed by the terms and conditions of the respective providers. Niya assumes no liability for the quality, accuracy, or fulfillment of these external services.
10. No Professional Advice
The guidance offered by Niya AI is for informational purposes only and does not constitute legal, financial, or professional counseling. Users are encouraged to seek qualified professional advice when making significant career, financial, or legal decisions.
PART E: SECURITY AND DATA HANDLING
11. Data Security and Breach Protocols
Niya employs stringent data protection protocols, including WhatsApp’s end-to-end encryption, to safeguard user information. In the unlikely event of a data breach:
· Niya will notify affected users within 72 hours of discovering the breach.
· Affected users will receive detailed information about the breach and recommended mitigation steps.
· Niya will cooperate with relevant authorities to address and resolve the breach.
12. Data Retention and Deletion
Users may request data deletion at any time by contacting team@niya.ai direct. Niya retains user data securely for one year following account deletion to comply with regulatory obligations and to accommodate users who may wish to reactivate their accounts.
PART F: USER NOTIFICATIONS AND SERVICE UPDATES
13. Changes to Terms
Niya may update these Terms periodically. Users are encouraged to review the latest version of the T&Cs on Niya’s website. As Niya does not collect user email addresses, notifications of changes will not be sent via email.
14. Service Downtime Notifications
Niya’s Community Team may message users directly through WhatsApp using the same number to capture product feedback or to send helpful prompts to support them in their career.
By engaging with Niya on WhatsApp, you consent to receive helpful career-related prompts, opportunity updates, and occasional product or service messages. You may opt out of non-essential communications at any time by contacting team@niya.ai. Niya will never send unrelated or promotional spam.
In the event of planned or unplanned service interruptions, users will also be notified through WhatsApp.
PART G: TERMINATION AND SUSPENSION
15. Account Suspension and Appeals
Users may appeal a suspension or termination by contacting Niya AI on WhatsApp. Appeals will be reviewed by Niya’s Community Team and treated as formal reactivation requests. All decisions made by Niya regarding appeals are final.
PART H: INTELLECTUAL PROPERTY
16. Ownership of AI Interaction Logs
Users retain ownership of all content they submit, including resumes and applications. Niya retains the right to utilize anonymized logs and insights generated by its AI for internal improvements and feature development.
Users retain ownership of any documents or content submitted to Niya. However, by submitting such content, you grant Niya a non-exclusive, worldwide license to store, process, and use it solely to deliver personalized career support. This license is revoked upon account deletion or written request for content removal to team@niya.ai
PART I: INTELLECTUAL PROPERTY
17. Jurisdiction-Specific Rules
Users are responsible for ensuring that their use of Niya’s Career Companion complies with applicable laws in their location. Niya assumes no liability for legal violations resulting from user behavior or regional restrictions.
If you access Niya from outside the UK, you do so at your own risk and are responsible for complying with any local laws in your region.
PART J: FEEDBACK AND FORCE MAJEURE
18. User Feedback
Niya encourages users to share feedback about their experience by contacting team@niya.ai. Feedback may be used to improve the Product or for promotional purposes, provided it is anonymized.
19. Force Majeure
Niya is not liable for delays, disruptions, or failures to perform due to circumstances beyond its control, including but not limited to natural disasters, government actions, and large-scale technical failures.
PART K: CONTACT INFORMATION
For any questions or concerns regarding these Terms, please contact Niya at:
· Email: team@niya.ai
· Address: 8 Pember Road, London, NW10 5LP
These Terms supersede all previous agreements and govern all interactions with Niya's Career Companion as of the date of their last update.
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